(This series of posts is based on my literature review – ask me for sources in the comments.) As a service design practitioner I am convinced about the need for customer involvement – but only about half of...
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Peter Horvath
Direct democracy – a service design analysis I/b, details of changing the constitution
As shown in the previous post, I did a service design analysis of Swiss direct democracy, to really get into the details of how co-creation is done from a citizen perspective. You can find the multi-stakeholder service...
2, The co-creation mindset
(This series of posts is based on my literature review – ask me for sources in the comments.) If ‘Drivers‘ tell you why you should adapt co-creation, then ‘Mindset’ is the collection of...
Co-creation Literature List
As mentioned in an earlier post about structure, one of the main sections of my thesis is reviewing co-creation literature. Before we get to the details, below is the list of papers and books that I reviewed. The...
Facebook Announces Oversight Board for Content Decisions
Mid-September 2019 Facebook announced first steps in setting up an oversight board. This will be a body for Facebook’s users to appeal the companies content decisions. A quick summary: This is practically a pre...
Direct democracy – an organizational analysis I: Introduction
The goal of this organizational analysis was to identify how specific elments of Swiss Direct democracy align with the entire Swiss political decision-making ecosystem. I relied on the qualitative ‘Star Model’ tool of...
Direct democracy – an organizational analysis II: Strategy
Strategy is goals, objectives, values and missions of an organization. The objective of direct democracy is to let people have a direct say – democracy by the people. This manifests in power sharing, also called ‘system...
Direct democracy – an organizational analysis VI: Rewards
This is the final post looking at an organizational analysis of Swiss direct democracy. Rewards are meant to align the goals of the people with the goals of the organization, and provide motivation for completion of the...
4, Process – the needle in a haystack
(This series of posts is based on my literature review – ask me for sources in the comments.) From a managerial perspective, processes that describe co-creation from initiation to implementation, on the...
Direct democracy – an organizational analysis III: Structure
“Structure” determines the placement of power and authority. And this is where Swiss Direct Democracy (SDD) really blew my mind. Traditional democracies have three branches of power: legislative, executive...
