(This series of posts is based on my literature review – ask me for sources in the comments.) As a service design practitioner I am convinced about the need for customer involvement – but only about half of...
As shown in the previous post, I did a service design analysis of Swiss direct democracy, to really get into the details of how co-creation is done from a citizen perspective. You can find the multi-stakeholder service...
(This series of posts is based on my literature review – ask me for sources in the comments.) If ‘Drivers‘ tell you why you should adapt co-creation, then ‘Mindset’ is the collection of...
As mentioned in an earlier post about structure, one of the main sections of my thesis is reviewing co-creation literature. Before we get to the details, below is the list of papers and books that I reviewed. The...
Mid-September 2019 Facebook announced first steps in setting up an oversight board. This will be a body for Facebook’s users to appeal the companies content decisions. A quick summary: This is practically a pre...
The goal of this organizational analysis was to identify how specific elments of Swiss Direct democracy align with the entire Swiss political decision-making ecosystem. I relied on the qualitative ‘Star Model’ tool of...
Strategy is goals, objectives, values and missions of an organization. The objective of direct democracy is to let people have a direct say – democracy by the people. This manifests in power sharing, also called ‘system...
This is the final post looking at an organizational analysis of Swiss direct democracy. Rewards are meant to align the goals of the people with the goals of the organization, and provide motivation for completion of the...
(This series of posts is based on my literature review – ask me for sources in the comments.) From a managerial perspective, processes that describe co-creation from initiation to implementation, on the...
“Structure” determines the placement of power and authority. And this is where Swiss Direct Democracy (SDD) really blew my mind. Traditional democracies have three branches of power: legislative, executive...