Imagine a 170 year-old organization, and imagine that it has been building a co-creation system throughout its existence. What could we learn by analyzing its current situation?

In my thesis I will approach direct democracy from a service design perspective, focusing on co-creation. Oh my, that's a lot of things. So how am I structuring my content? I currently plan 5 big sections.

Mindmaps are generally good starting points for a new project. You start with the main topic in the middle, just a word or expression. Then you add related sub-topics, connecting topic and sub-topic with a...