In a previous post I presented the Binding Voice of Customer (BiVoc) co-creation canvas, and then the Prerequisites a company ideally needs to get started. Once these prerequisites are ticked off, the company...
In a previous post I presented the Binding Voice of Customer (BiVoc) co-creation canvas, a process for customer co-creation. But to decide whether the ‘Binding Voice of Customer’ is even an option for a...
As mentioned in the previous post, the Binding Voice of Customer (BiVoC) process is a ‘pre-defined, transparent, binding process to implement proactive customer proposals’. This consists of 7 main...
Companies already use a wide variety of tactics to include customers in their operations. However, customer involvement in these tactics most often stays on the reactive level of the Co-creation Matrix...
After an introduction to this effort, a summary of co-creation literature, an analysis of Swiss Direct Democracy and its effects on society, it is time to answer the original goal of this undertaking: What can...
In this section I look at how much the co-creative aspect of Swiss Direct Democracy has influenced other areas of life in Switzerland – specifically co-creation efforts of companies (see earlier post) and...
As you could see in the introduction and Swiss direct democracy sections, co-creation is engraved into Swiss politics. Citizens know they have the right and opportunity to influence decisions. Government has ben shaped...
Without further ado, here are the top characteristics of Swiss direct democracy that I identified in my research. We will return to this later.
So after the analysis but before the summary, I wanted to show also some of the criticism and trends of the Swiss Direct Democracy system. Because, oh boy, it is not perfect. But as you will see, improving it is not a...
There is a process in Swiss Direct Democracy called ‘Optional Referendum’. This enables any citizen to reactively challenge laws and regulations once they are issued by the parliament. Let me restate that:...
As mentioned earlier, the red booklet is the tool issued by the government inform voters about referendum details. It as an awesome document, here’s whey: Information is presented from multiple perspectives...
As shown in the previous post, I did a service design analysis of Swiss direct democracy, to really get into the details of how co-creation is done from a citizen perspective. You can find the multi-stakeholder service...
In my research of Swiss Direct Democracy (SDD), I only identified visualizations of its processes that focus on workflow or timing. These do not represent a citizen point-of-view, and omit the small details that can...
This is the final post looking at an organizational analysis of Swiss direct democracy. Rewards are meant to align the goals of the people with the goals of the organization, and provide motivation for completion of the...
These few posts are an organizational analysis of Swiss direct democracy. While normal organizations hire and fire people, a country ‘s citizens are born (or naturalized), and they can’t just be fired...
These few posts are an organizational analysis of Swiss direct democracy. Aaaah, I love processes! Brace yourself, this is a bit longer, but very interesting part. You might think that in a democracy, elections are the...
Ok, the past months were not too active, but that’s because the subject of this blog (my EMBA thesis) needed to be finalized, and defended. Spoiler alert: it is now final and defended! So, at least you now know...
Peter Horvath
