About
I. Introduction
Back after a break
“Customer co-creation”? What does that even mean?
What is service design? Here is one explanation of many
Let’s start at the beginning – what is direct democracy?
II. Co-creation
An update to definition of co-creation
Co-creation summary
7, Measurement – is co-creation worth it?
6, Tools – aka the toolbox of co-creation practitioners
III. Swiss direct democracy
Swiss Direct Democracy analysis – key characteristics
Direct democracy – debates, discussion and trends
Direct democracy – a service design analysis II, challenging a law
Direct democracy – a service design analysis: the red booklet
IV. Effects on society
Direct Democracy’s effects on customer expectations
Direct Democracy’s Effects on Companies
V. Binding Voice of Customers
The BiVoC co-creation canvas – Strategic questions
The BiVoC co-creation canvas – Prerequisites
The BiVoC co-creation canvas
What does a Swiss-style Direct Democracy mean for an organization? Introducing BiVoC
Search
About
I. Introduction
Back after a break
“Customer co-creation”? What does that even mean?
What is service design? Here is one explanation of many
Let’s start at the beginning – what is direct democracy?
II. Co-creation
An update to definition of co-creation
Co-creation summary
7, Measurement – is co-creation worth it?
6, Tools – aka the toolbox of co-creation practitioners
III. Swiss direct democracy
Swiss Direct Democracy analysis – key characteristics
Direct democracy – debates, discussion and trends
Direct democracy – a service design analysis II, challenging a law
Direct democracy – a service design analysis: the red booklet
IV. Effects on society
Direct Democracy’s effects on customer expectations
Direct Democracy’s Effects on Companies
V. Binding Voice of Customers
The BiVoC co-creation canvas – Strategic questions
The BiVoC co-creation canvas – Prerequisites
The BiVoC co-creation canvas
What does a Swiss-style Direct Democracy mean for an organization? Introducing BiVoC
Search
Search
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Co-creation
5, The participating customers
Peter Horvath
September 7, 2019
2 min read
About
I. Introduction
Back after a break
“Customer co-creation”? What does that even mean?
What is service design? Here is one explanation of many
Let’s start at the beginning – what is direct democracy?
II. Co-creation
An update to definition of co-creation
Co-creation summary
7, Measurement – is co-creation worth it?
6, Tools – aka the toolbox of co-creation practitioners
III. Swiss direct democracy
Swiss Direct Democracy analysis – key characteristics
Direct democracy – debates, discussion and trends
Direct democracy – a service design analysis II, challenging a law
Direct democracy – a service design analysis: the red booklet
IV. Effects on society
Direct Democracy’s effects on customer expectations
Direct Democracy’s Effects on Companies
V. Binding Voice of Customers
The BiVoC co-creation canvas – Strategic questions
The BiVoC co-creation canvas – Prerequisites
The BiVoC co-creation canvas
What does a Swiss-style Direct Democracy mean for an organization? Introducing BiVoC
Peter Horvath
