About
I. Introduction
- Back after a break
  
  “Customer co-creation”? What does that even mean?
  
  What is service design? Here is one explanation of many
  
  Let’s start at the beginning – what is direct democracy?
II. Co-creation
- An update to definition of co-creation
  
  Co-creation summary
  
  7, Measurement – is co-creation worth it?
  
  6, Tools – aka the toolbox of co-creation practitioners
III. Swiss direct democracy
- Swiss Direct Democracy analysis – key characteristics
  
  Direct democracy – debates, discussion and trends
  
  Direct democracy – a service design analysis II, challenging a law
  
  Direct democracy – a service design analysis: the red booklet
IV. Effects on society
- Direct Democracy’s effects on customer expectations
  
  Direct Democracy’s Effects on Companies
V. Binding Voice of Customers
- The BiVoC co-creation canvas – Strategic questions
  
  The BiVoC co-creation canvas – Prerequisites
  
  The BiVoC co-creation canvas
  
  What does a Swiss-style Direct Democracy mean for an organization? Introducing BiVoC

About
I. Introduction
- Back after a break
  
  “Customer co-creation”? What does that even mean?
  
  What is service design? Here is one explanation of many
  
  Let’s start at the beginning – what is direct democracy?
II. Co-creation
- An update to definition of co-creation
  
  Co-creation summary
  
  7, Measurement – is co-creation worth it?
  
  6, Tools – aka the toolbox of co-creation practitioners
III. Swiss direct democracy
- Swiss Direct Democracy analysis – key characteristics
  
  Direct democracy – debates, discussion and trends
  
  Direct democracy – a service design analysis II, challenging a law
  
  Direct democracy – a service design analysis: the red booklet
IV. Effects on society
- Direct Democracy’s effects on customer expectations
  
  Direct Democracy’s Effects on Companies
V. Binding Voice of Customers
- The BiVoC co-creation canvas – Strategic questions
  
  The BiVoC co-creation canvas – Prerequisites
  
  The BiVoC co-creation canvas
  
  What does a Swiss-style Direct Democracy mean for an organization? Introducing BiVoC

Tag - competent customer

Co-creation

1, Drivers of co-creation – why should you get started?

September 4, 2019

2 min read

About

Swiss Service Style is the blog for Peter Horvath’s MBA thesis is at the Swiss Federal Institute of Technology. The thesis topic is “Applying learnings from the Swiss direct democracy system to customer co-creation practices of commercial organizations”.

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About
I. Introduction
- Back after a break
  
  “Customer co-creation”? What does that even mean?
  
  What is service design? Here is one explanation of many
  
  Let’s start at the beginning – what is direct democracy?
II. Co-creation
- An update to definition of co-creation
  
  Co-creation summary
  
  7, Measurement – is co-creation worth it?
  
  6, Tools – aka the toolbox of co-creation practitioners
III. Swiss direct democracy
- Swiss Direct Democracy analysis – key characteristics
  
  Direct democracy – debates, discussion and trends
  
  Direct democracy – a service design analysis II, challenging a law
  
  Direct democracy – a service design analysis: the red booklet
IV. Effects on society
- Direct Democracy’s effects on customer expectations
  
  Direct Democracy’s Effects on Companies
V. Binding Voice of Customers
- The BiVoC co-creation canvas – Strategic questions
  
  The BiVoC co-creation canvas – Prerequisites
  
  The BiVoC co-creation canvas
  
  What does a Swiss-style Direct Democracy mean for an organization? Introducing BiVoC