Peter Horvath
In a previous post I presented the Binding Voice of Customer (BiVoc) co-creation canvas, and then the Prerequisites a company ideally needs to get started. Once these prerequisites are ticked off, the company needs to...
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The BiVoC co-creation canvas – Prerequisites
In a previous post I presented the Binding Voice of Customer (BiVoc) co-creation canvas, a process for customer co-creation. But to decide whether the ‘Binding Voice of Customer’ is even an option for a company...
The BiVoC co-creation canvas
As mentioned in the previous post, the Binding Voice of Customer (BiVoC) process is a ‘pre-defined, transparent, binding process to implement proactive customer proposals’. This consists of 7 main elements...
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The BiVoC co-creation canvas – Strategic questions
In a previous post I presented the Binding Voice of Customer (BiVoc) co-creation canvas, and then the Prerequisites a company ideally needs to get started. Once these prerequisites are ticked off, the company needs to...
The BiVoC co-creation canvas – Prerequisites
In a previous post I presented the Binding Voice of Customer (BiVoc) co-creation canvas, a process for customer co-creation. But to decide whether the ‘Binding Voice of Customer’ is even an option for a company...
The BiVoC co-creation canvas
As mentioned in the previous post, the Binding Voice of Customer (BiVoC) process is a ‘pre-defined, transparent, binding process to implement proactive customer proposals’. This consists of 7 main elements...
What does a Swiss-style Direct Democracy mean for an organization? Introducing BiVoC
Companies already use a wide variety of tactics to include customers in their operations. However, customer involvement in these tactics most often stays on the reactive level of the Co-creation Matrix. Service design...
Applying Swiss Direct Democracy’s characteristics to organizations
After an introduction to this effort, a summary of co-creation literature, an analysis of Swiss Direct Democracy and its effects on society, it is time to answer the original goal of this undertaking: What can...
Direct Democracy’s effects on customer expectations
In this section I look at how much the co-creative aspect of Swiss Direct Democracy has influenced other areas of life in Switzerland – specifically co-creation efforts of companies (see earlier post) and...
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The BiVoC co-creation canvas – Strategic questions
In a previous post I presented the Binding Voice of Customer (BiVoc) co-creation canvas, and then the Prerequisites a company ideally needs to get started. Once these prerequisites are ticked off, the company needs to...
The BiVoC co-creation canvas – Prerequisites
In a previous post I presented the Binding Voice of Customer (BiVoc) co-creation canvas, a process for customer co-creation. But to decide whether the ‘Binding Voice of Customer’ is even an option for a company...
The BiVoC co-creation canvas
As mentioned in the previous post, the Binding Voice of Customer (BiVoC) process is a ‘pre-defined, transparent, binding process to implement proactive customer proposals’. This consists of 7 main elements...
What does a Swiss-style Direct Democracy mean for an organization? Introducing BiVoC
Companies already use a wide variety of tactics to include customers in their operations. However, customer involvement in these tactics most often stays on the reactive level of the Co-creation Matrix. Service design...
Applying Swiss Direct Democracy’s characteristics to organizations
After an introduction to this effort, a summary of co-creation literature, an analysis of Swiss Direct Democracy and its effects on society, it is time to answer the original goal of this undertaking: What can...
Direct Democracy’s effects on customer expectations
In this section I look at how much the co-creative aspect of Swiss Direct Democracy has influenced other areas of life in Switzerland – specifically co-creation efforts of companies (see earlier post) and...
Layout C (4 columns)
The BiVoC co-creation canvas – Strategic questions
In a previous post I presented the Binding Voice of Customer (BiVoc) co-creation canvas, and then the Prerequisites a company ideally needs to get started. Once these prerequisites are ticked off, the company needs to...
The BiVoC co-creation canvas – Prerequisites
In a previous post I presented the Binding Voice of Customer (BiVoc) co-creation canvas, a process for customer co-creation. But to decide whether the ‘Binding Voice of Customer’ is even an option for a company...
The BiVoC co-creation canvas
As mentioned in the previous post, the Binding Voice of Customer (BiVoC) process is a ‘pre-defined, transparent, binding process to implement proactive customer proposals’. This consists of 7 main elements...
What does a Swiss-style Direct Democracy mean for an organization? Introducing BiVoC
Companies already use a wide variety of tactics to include customers in their operations. However, customer involvement in these tactics most often stays on the reactive level of the Co-creation Matrix. Service design...
Applying Swiss Direct Democracy’s characteristics to organizations
After an introduction to this effort, a summary of co-creation literature, an analysis of Swiss Direct Democracy and its effects on society, it is time to answer the original goal of this undertaking: What can...
Direct Democracy’s effects on customer expectations
In this section I look at how much the co-creative aspect of Swiss Direct Democracy has influenced other areas of life in Switzerland – specifically co-creation efforts of companies (see earlier post) and...
Direct Democracy’s Effects on Companies
As you could see in the introduction and Swiss direct democracy sections, co-creation is engraved into Swiss politics. Citizens know they have the right and opportunity to influence decisions. Government has ben shaped...
Swiss Direct Democracy analysis – key characteristics
Without further ado, here are the top characteristics of Swiss direct democracy that I identified in my research. We will return to this later.
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