(This series of posts is based on my literature review – ask me for sources in the comments.) Authors. Love. Frameworks. They really do. Most build their own frameworks (i.e. a basic conceptional structure) without...
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Peter Horvath
1, Drivers of co-creation – why should you get started?
(This series of posts is based on my literature review – ask me for sources in the comments.) As a service design practitioner I am convinced about the need for customer involvement – but only about half of...
Co-creation Literature List
As mentioned in an earlier post about structure, one of the main sections of my thesis is reviewing co-creation literature. Before we get to the details, below is the list of papers and books that I reviewed. The...
What is service design? Here is one explanation of many
There is a running joke, that if you ask 10 service designers about what it is they do, they will give you 11 definitions. Service design builds on practices of mass manufacturing, communications, industrial design...
Goals – why am I doing this?
Using direct democracy as a model for co-creation in commercial organizations – why did I chose specifically this topic of for my MBA thesis? There are three answers.
Structure – what to expect in terms of content?
In my thesis I will approach direct democracy from a service design perspective, focusing on co-creation. Oh my, that's a lot of things. So how am I structuring my content? I currently plan 5 big sections.
