The below illustration, a version of my literature review structure highlights each layer’s main elements, as identified during review. The co-creation Mindset and Tools are well defined and structured.There are also a...
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Peter Horvath
What does a Swiss-style Direct Democracy mean for an organization? Introducing BiVoC
Companies already use a wide variety of tactics to include customers in their operations. However, customer involvement in these tactics most often stays on the reactive level of the Co-creation Matrix. Service design...
The BiVoC co-creation canvas – Prerequisites
In a previous post I presented the Binding Voice of Customer (BiVoc) co-creation canvas, a process for customer co-creation. But to decide whether the ‘Binding Voice of Customer’ is even an option for a company...
Applying Swiss Direct Democracy’s characteristics to organizations
After an introduction to this effort, a summary of co-creation literature, an analysis of Swiss Direct Democracy and its effects on society, it is time to answer the original goal of this undertaking: What can...
7, Measurement – is co-creation worth it?
(This series of posts is based on my literature review – ask me for sources in the comments.) What are the outcomes of co-creation? That is hard to answer. Only few of the co-creation frameworks include...
Direct democracy – a service design analysis II, challenging a law
There is a process in Swiss Direct Democracy called ‘Optional Referendum’. This enables any citizen to reactively challenge laws and regulations once they are issued by the parliament. Let me restate that:...
Introduction – What’s all this about?
Imagine a 170 year-old organization, and imagine that it has been building a co-creation system throughout its existence. What could we learn by analyzing its current situation?
The BiVoC co-creation canvas – Strategic questions
In a previous post I presented the Binding Voice of Customer (BiVoc) co-creation canvas, and then the Prerequisites a company ideally needs to get started. Once these prerequisites are ticked off, the company needs to...
Structure – what to expect in terms of content?
In my thesis I will approach direct democracy from a service design perspective, focusing on co-creation. Oh my, that's a lot of things. So how am I structuring my content? I currently plan 5 big sections.
Let’s start at the beginning – what is direct democracy?
In short, it is a system that gives Swiss citizens a first and final say. Direct democracy opposes electoral democracy in that decision making is practiced directly by the people, instead of by representatives of people...
