The below illustration, a version of my literature review structure highlights each layer’s main elements, as identified during review. The co-creation Mindset and Tools are well defined and structured.There are also a...
Ok, the past months were not too active, but that’s because the subject of this blog (my EMBA thesis) needed to be finalized, and defended. Spoiler alert: it is now final and defended! So, at least you now know...
Companies already use a wide variety of tactics to include customers in their operations. However, customer involvement in these tactics most often stays on the reactive level of the Co-creation Matrix. Service design...
(This series of posts is based on my literature review – ask me for sources in the comments.) What are the outcomes of co-creation? That is hard to answer. Only few of the co-creation frameworks include...
In a previous post I presented the Binding Voice of Customer (BiVoc) co-creation canvas, a process for customer co-creation. But to decide whether the ‘Binding Voice of Customer’ is even an option for a company...
There is a process in Swiss Direct Democracy called ‘Optional Referendum’. This enables any citizen to reactively challenge laws and regulations once they are issued by the parliament. Let me restate that:...
Imagine a 170 year-old organization, and imagine that it has been building a co-creation system throughout its existence. What could we learn by analyzing its current situation?
In a previous post I presented the Binding Voice of Customer (BiVoc) co-creation canvas, and then the Prerequisites a company ideally needs to get started. Once these prerequisites are ticked off, the company needs to...
In my thesis I will approach direct democracy from a service design perspective, focusing on co-creation. Oh my, that's a lot of things. So how am I structuring my content? I currently plan 5 big sections.
In short, it is a system that gives Swiss citizens a first and final say. Direct democracy opposes electoral democracy in that decision making is practiced directly by the people, instead of by representatives of people...