Peter Horvath
As mentioned in an earlier post about structure, one of the main sections of my thesis is reviewing co-creation literature. Before we get to the details, below is the list of papers and books that I reviewed. The...
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Direct democracy – an organizational analysis IV: Processes
These few posts are an organizational analysis of Swiss direct democracy. Aaaah, I love processes! Brace yourself, this is a bit longer, but very interesting part. You might think that in a democracy, elections are the...
Direct democracy – an organizational analysis I: Introduction
The goal of this organizational analysis was to identify how specific elments of Swiss Direct democracy align with the entire Swiss political decision-making ecosystem. I relied on the qualitative ‘Star Model’ tool of...
An update to definition of co-creation
As mentioned in an earlier post, some authors have suggested a view on the depth of co-creation. I find this an extremely important aspect, as it helps explain how customers are involved. This depth dimension adds a...
2, The co-creation mindset
(This series of posts is based on my literature review – ask me for sources in the comments.) If ‘Drivers‘ tell you why you should adapt co-creation, then ‘Mindset’ is the collection of...
“Customer co-creation”? What does that even mean?
So services require co-creation from the side of customers. Isn’t that a little vague?What does that really mean? Yes, it is vague, so glad you asked! “Customer co-creation”, until recently, lacked...
Direct Democracy’s Effects on Companies
As you could see in the introduction and Swiss direct democracy sections, co-creation is engraved into Swiss politics. Citizens know they have the right and opportunity to influence decisions. Government has ben shaped...
5, The participating customers
(This series of posts is based on my literature review – ask me for sources in the comments.) Much of the co-creation literature acknowledges extension and evolution of the customer’s role in the past decades. This went...
Highlighted posts in layout C
Co-creation Literature List
As mentioned in an earlier post about structure, one of the main sections of my thesis is reviewing co-creation literature. Before we get to the details, below is the list of papers and books that I reviewed. The...
Direct democracy – an organizational analysis IV: Processes
These few posts are an organizational analysis of Swiss direct democracy. Aaaah, I love processes! Brace yourself, this is a bit longer, but very interesting part. You might think that in a democracy, elections are the...
An update to definition of co-creation
As mentioned in an earlier post, some authors have suggested a view on the depth of co-creation. I find this an extremely important aspect, as it helps explain how customers are involved. This depth dimension adds a...
Direct democracy – an organizational analysis I: Introduction
The goal of this organizational analysis was to identify how specific elments of Swiss Direct democracy align with the entire Swiss political decision-making ecosystem. I relied on the qualitative ‘Star Model’ tool of...
2, The co-creation mindset
(This series of posts is based on my literature review – ask me for sources in the comments.) If ‘Drivers‘ tell you why you should adapt co-creation, then ‘Mindset’ is the collection of...
Direct Democracy’s Effects on Companies
As you could see in the introduction and Swiss direct democracy sections, co-creation is engraved into Swiss politics. Citizens know they have the right and opportunity to influence decisions. Government has ben shaped...
“Customer co-creation”? What does that even mean?
So services require co-creation from the side of customers. Isn’t that a little vague?What does that really mean? Yes, it is vague, so glad you asked! “Customer co-creation”, until recently, lacked...
Let’s start at the beginning – what is direct democracy?
In short, it is a system that gives Swiss citizens a first and final say. Direct democracy opposes electoral democracy in that decision making is practiced directly by the people, instead of by representatives of people...
Co-creation summary
The below illustration, a version of my literature review structure highlights each layer’s main elements, as identified during review. The co-creation Mindset and Tools are well defined and structured.There are also a...
6, Tools – aka the toolbox of co-creation practitioners
(This series of posts is based on my literature review – ask me for sources in the comments.) Tools ensure that customers can express their ideas towards the organizations, and organizations can interpret...
7, Measurement – is co-creation worth it?
(This series of posts is based on my literature review – ask me for sources in the comments.) What are the outcomes of co-creation? That is hard to answer. Only few of the co-creation frameworks include...
1, Drivers of co-creation – why should you get started?
(This series of posts is based on my literature review – ask me for sources in the comments.) As a service design practitioner I am convinced about the need for customer involvement – but only about half of...
Highlighted posts in layout D
